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Customer Service

Answers to most questions can be found below. Need help with something not listed? Contact Us. We'll get you fixed up, fast.

  • How Do I Find An Installer?

    Check out our Find An Installer page.

  • Where's My Stuff?

    Your order will ship from our warehousing and fulfillment center in Traverse City, MI. You’ll receive an email with tracking info once your order ships. Most orders leave the warehouse within 2 business days, with many orders shipping same-day if received before 12pm Eastern Time. Standard orders ship FedEx Ground, check the adjacent map for time in transit.

    Due to the high value of our products, FedEx insurance requires a signature on most packages. If your order value exceeds $500, please ship to an address where someone will be able to sign for the package.

  • Installation Instructions

    Looking for installation instructions for your Soundstage™ audio or Phantom™ subwoofer system? Installation instructions are posted in .pdf format under the Installation tab of your particular product. Go to Select Your Vehicle, navigate to your vehicle/product, and select the Installation tab in the middle of the page.

  • Satisfaction Guarantee

    If you are dissatisfied with your purchase for any reason, return it in its original packing within 90 days. It's as simple as that. See the Returns & Replacements section below for additional information.

  • Warranty

    Integral Audio products are warranted against defects in materials and workmanship for a period of one year.

    Bottom line: we stand behind our products. As long as a product wasn't abused or misused, we'll make it right. If you are experiencing trouble with any product you purchased from us, Contact Us and we'll get you fixed up.

    Our standard terms & conditions apply.

  • Returns & Replacements

    Returns for refund or replacement must be made within 90 days of purchase. Returns must be in the original packaging and shipped via a trackable, insured method. Items must be in re-salable condition. Items not in re-salable condition will incur a restocking fee for the amount required to make them re-salable. Items returned due to customer error or reconsideration may incur a restocking and processing fee of 5%-15%. Exchanges and replacement items are not subject to a restocking fee. Sales of Clearance, Open-Box, or Discontinued Items are Final unless marked otherwise. If you have a purchase you would like to return, Contact Us for an RMA and return shipping instructions.

  • Frequently Asked Questions:

    What brand of speakers do you use?

    We get this one all the time. That's a bit like asking BMW what brand of engines they use in their cars. The answer: their own. Do they make every part of those engines? No, or course not. They have dozens of suppliers that make them all to their exacting standards.
    That's exactly how we operate. If you're curious, that's how every major speaker brand on the planet operates. No one manufactures all their own speakers or components in-house. Our products are produced on the same manufacturing lines as many audiophile brands that are household names. And a little secret? Our specs and standards are higher.

    Where can I hear a Soundstage?

    Come check out one of our Demo Days at our facility in Brooklyn, NY. It's always a good time. Free beer, good food, and a behind-the-scenes look at how we design & develop our Soundstage products. Oh, and grab a listen to the finest car audio systems on the planet. Like us on Facebook to find out when the next one will be held.

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